F.A.Q.

HOW ARE THE PRODUCTS SO INEXPENSIVE?

When you purchase a product from VSI Products, you are buying your item direct from the company. There are no company reps, retailers, or retail salesmen making commissions and markups between you and us. Furthermore, we strive as a company to bring you High-Quality products at the lowest possible price.

WHERE ARE THE PRODUCTS MADE?

THE Industries and Vigor Helmets are designed in California and distributed from California; from our own warehouse. The products are made in China and Taiwan, bringing you High-Quality products at jaw-dropping low prices. We hope you understand that manufacturing abroad was a decision by our company to ensure the quality that is unbeatable for the price. We hope you will agree.

 

I CHANGED MY MIND AND I DON'T WANT THE PRODUCT(S) I ORDERED, CAN I RETURN IT/THEM?

All Sales are final. No refunds or size exchanges. 

HOW MUCH DOES SHIPPING COST?

Shipping is a flat rate of $10 and Free on all orders over $75 to the US!

WHO DO YOU SHIP WITH?

We ship most of our orders out through USPS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY PACKAGE?

We ship all orders within 1 business day, as long as the order was placed before 3:00 pm PST. Your order will be delivered within 1-5 business days according to the map of transit times below:


 

I CAN'T TRACK MY PACKAGE! WHY ISN'T MY TRACKING NUMBER WORKING?

Don't worry! Your package is on its way and will be trackable after 5PM PST on the day you receive your tracking number. We send out shipping confirmation emails with tracking information as soon as we pull your order, but the tracking numbers only become alive after your order has left our warehouse.

DO YOU SHIP TO CANADA?

Unfortunately, it's too expensive for us to ship directly to Canada at this time. If you really want our stuff, it's available on Amazon.ca just let us know what your looking for and we will shoot you a link.

WHAT'S YOUR WARRANTY ON YOUR PRODUCTS?

Our Warranty policy for our helmets is 1 year(from date and time of purchase) for all factory defects. We also have a crash replacement policy that pays for half the price of a replacement helmet in the event of a crash, covering the helmet for 3 years(from date and time of purchase).

Our Warranty policy for our clothing is 15 days from when the product was received. 

HAVE A QUESTION WE DIDN'T ANSWER?

Email us at support@vsiproducts.com and we'll do our best to answer you ASAP.